Read carefully before placing an order.
1 – GENERAL DISPOSITIONS
By completing the order form that appears on this website and confirming the order (by clicking on the “confirm order” button), you fully accept these general conditions of sale, which alone shall apply to the following contract.
Jean-Paul Hévin reserves the right to refuse an order if a customer fails to fulfill any of his/her obligations and, more generally, to refuse any order of a peculiar nature for any reason whatsoever. The order is final only after confirmation by Jean-Paul Hévin.
Jean-Paul Hévin will confirm the acceptance or refusal of the order, as the case may be, by sending an email to the customer within 48 business hours following entry of the order on the website by the customer.
If an order is accepted, the Jean-Paul Hévin company undertakes to sell and ship the products ordered by the customer via a high-quality carrier under the best possible conditions at the price specified on the invoice generated by the order form.
2 – OBLIGATIONS OF THE CUSTOMER
The customer undertakes to complete the order form correctly, along with his/her address and delivery address during business hours + phone number.
Otherwise, the order will not be accepted. Delivery addresses must not be postal boxes but must be the physical addresses.
The customer is prohibited from reselling the products, the order being exclusively for the personal use of the customer or the person to whom it is shipped. The resale of the professional product line is restricted to restaurants and hotels, on the condition that these products may be sold to their customers only in connection with the principal service provided.
Our customers agree to comply with the storage conditions of the products, as well as the expiration date indicated on the packages.
3 – PRICING
The prices of the products are net and include all taxes. Delivery charges are extra. Prices are guaranteed for as long as supplies last and subject to any change in the VAT rate. All prices are in euros.
4 – PAYMENT
Products shall be paid for by Visa, MasterCard or American Express only, from our website, through the Ogone secured payment system. The validation of payment by credit card is immediate. No delivery shall be done without the validation of payment.
5 – DELIVERY CHARGES
Each product has a net weight and a gross weight: delivery charges are fixed according to the package’s weight and volume, and its shipping zone.
For international shipments with Chronopost, import fees and custom extra charge are not included in Chronopost delivery charges. The customer must pay it at the entrance of the parcel in the country.
6 -CANCELLATION RIGHTS
In accordance with article L 121-20 et seq. Of the Consumer Code, the customer has a period of 14 (fourteen) clear days from receipt of the product, to enforce his cancellation right. If this period expires on a Saturday, a Sunday or a public holiday, it is extended to the next working day.
The customer then has 14 (fourteen) days following the sending of his retraction to return to JPH La Motte Picquet SARL, the articles that would not suit him. However, in accordance with Article L 121-20 3 ° of the Consumer Code, “this right of cancellation may not be exercised for products which, because of their nature, can not be redirected or are liable to deteriorate or rapidly expire “.
If exercised, this right of cancellation is free of charge for the customer except for the shipping costs of returning. Returns must be for new items in their original packaging, accompanied by all their accessories, instructions for use, documentation and also the corresponding invoice so that they can be put back for sale. Items returned incomplete, damaged, damaged or soiled will not be returned.
The right of cancellation can be exercised on paper or by means of a form, available on simple request to the following address: email@example.com. The mere return of the property without declaration or the refusal to take delivery are not sufficient to express the will to retract.
Returns should be addressed to: SARL JPH La Motte Picquet Customer Service 23bis, avenue de la Motte Picquet 75007 Paris France
In the event that the right of cancellationl is exercised, JPH La Motte Picquet shall be obliged to reimburse the sums paid by the customer, free of charge or interest, within a maximum period of 14 (fourteen) days following the date on which it Has been informed, or if the goods have not yet been received, on the date of recovery of the goods.
7 – DELIVERY
The shipping costs of the shipment are offered to you from 90€ of purchase only to Metropolitan France (except Corsica). Offer valid only for individuals, delivery to a single address, deliveries in Metropolitan France and for orders made on the website. This offer does not apply to delivey by courier. This offer does not apply to companies and to special order made on the website.
Orders, after payment acceptance by the bank card centre, are prepared and shipped during the day of the order for those placed Monday-Friday before noon, the next day for orders registered after 12:00 p.m. (except weekends and public holidays). Those order recorded Friday after 12:00 pm, and on Saturday and Sunday, are shipped Monday (except holidays).
The client has the choice among several shipping methods for his/her order: Colissimo, Chronopost, FedEx, Courier.
Shipments to the USA and Canada are performed only by FedEx. Shipments interrupted to the USA.
Delivery times vary depending on the selected carrier, the country of destination and customs clearance procedures. These are provided for information only. No compensation can be requested for any delivery delay.
For deliveries outside the European Union, the recipient shall pay all taxes required for product importation and claimed upon delivery of the package, such as customs duties, value added tax, and other taxes owing under the laws of the receiving country.
Customs fees are paid by the recipient for delivery by Chronopost at delivery. For delivery by FedEx, customs fees are included in the postage paid by the customer when ordering online.
Some countries do not appear in the list of countries of destination (delivery difficulties, prohibition to import foodstuffs…).
In the absence of the recipient or a person who can take possession of the products upon delivery, and insofar as it has access to the mailbox of the recipient, the carrier will leave a delivery notice at the delivery address inviting the recipient to call and pick-up the parcel at the nearest retrieval centre. Jean-Paul Hévin cannot be held responsible for any product deterioration due to late retrieval from the carrier.
Jean-Paul Hévin shall in no case be held responsible for a delivery return due to an address error or a failure to deliver to the address indicated.
When a delivery address is incomplete or inaccurate, Jean-Paul Hévin reserves the right to directly contact the recipient by telephone to complete the missing delivery information as long as the telephone number is not wrong and the available recipient is available.
Orders indicating a P.O. Box address will not be considered nor processed.
Exceeding delivery standards cannot give rise to damages and interest.
Jean-Paul Hévin cannot be held liable if the product could not be delivered in the event of an Act of God or natural disaster.
The client is warned that, for remote destinations (between 3 and 5 delivery days) and despite special packaging used during the warm seasons, artisanal chocolates will travel better during colder seasons.
Delivery by courier is possible in Paris only in the next 5 hours following the order confirmation, from Monday to Friday 10am-6pm. The order must be registered before 1pm to be delivered the same day.
During summer, the shipments in France by Colissimo are suspended in favor of shipments with Chronopost, faster, to maintain the freshness of chocolates.
8 -PICK-UP BOUTIQUE
In the case of a Pick-up Boutique order, the customer agrees to pick-up his/her order on the selected day and during the time slot chosen. Jean-Paul Hévin cannot keep an order that might have been forgotten by the client. Any forgotten order will not be refunded.
9 – SUPPLY
Jean-Paul Hévin’s products are hand-made and are available in limited quantities.
In case of stock outages, Jean-Paul Hévin will contact the client by e-mail or telephone as soon as possible to agree with him/her: to delay delivery pending replenishment of the product, when possible, or to replace the product with another equivalent product in quality and price.
Orders placed between 12/15 and 1/31 are less likely to be confirmed than those placed at other times of the year.
10 – CLAIM
The customer should ensure that the product delivered is consistent with the product ordered. For a claim to be valid, it must be made within 48 hours of receipt.
via mail at the following address: Jean-Paul Hévin Chocolatier 23bis avenue de la Motte Picquet 75007 Paris
via email to firstname.lastname@example.org
11 – NULLITY – FORCE MAJEURE – APPLICABLE LAW
If any of these general conditions is declared to be unenforceable or null and void for any reason whatsoever, such nullity shall not affect the enforceability or validity of the other provisions of the general conditions, and the null or unenforceable provision shall be replaced by one that is as comparable as possible. Neither the Jean-Paul Hévin company nor the customer may be held liable for breach of contract resulting from an instance of force majeure beyond its control, including but not limited to events of war, riot, insurrection, stoppage in transit, import or export problems, strike, lock-out, scarcity, fire, earthquake, storm or flood.
These general conditions are governed exclusively by French law.
12 -DATA PROTECTION
By ordering from the Jean-Paul Hévin website, the client consents to the use by Jean-Paul Hévin of any nominative data about her/him. This data is necessary to ensure the correct and smooth processing of orders.
All such information is treated with the greatest rigour and the utmost discretion. The file with this information has been submitted to the Commission Nationale de l’Informatique et des Libertés.
You are entitled to access, modify, correct, and delete any data that concern you (art. 34 of the French Data Protection Act of January 6, 1978).
You may exercise this right by contacting Jean-Paul Hévin at this email address email@example.com.
All information collected is treated with the utmost rigor and discretion. The file containing this information has been declared to the National Commission for Information Technology and Liberties.
In accordance with article 34 of the law “Informatique et Libertés” of January 6, 1978, the Customer has a right to access and rectify and delete data concerning him. To exercise this right and obtain information, the Customer may contact Jean-Paul Hévin at the email address firstname.lastname@example.org.
The regulation being very often brought to be modified, if you are user of the site www.jeanpaulhevin.com, you will be informed by e-mail of any modifications made to the Policy of Protection of the personal data.
You will find below the various data that we are likely to collect and treat or that you can transmit to us when you navigate on the site www.jeanpaulhevin.com
Your e-mail address, to create a customer account, subscribe to our newsletter or to get in touch with us via the various forms available to you.
Your identity information such as your name and your first name.
The data relating to your navigation on our site www.jeanpaulhevin.com that is to say your IP address, your country of connection, the duration of your navigation, the pages consulted, the navigator used, the date of connection.
Data related to the processing of your order. We will need to collect your mailing address for delivery and billing or the address of a third party if you wish. We will also collect your phone number as well as that of the third party.
Your bank details will be entered by you on the payment platform of our partner in order to settle your order. All transactions are secured using SSL encryption, ensuring both the identity of the payment institution and the confidentiality of the data.
All or part of this data can be collected in different ways but always at your request:
- When filling in the various forms on the website
- When placing an order
- When registering for the newsletter
- When registering for the sponsorship program
- During a telephone exchange, by mail or a passage in one of our shops.
The refusal of information from certain data may result in the inability of Jean-Paul Hévin to manage the order and execute the contract.
The website jeanpaulhevin.com also indirectly collects your data by means of cookies in order to simplify and personalize your user experience. For example, you will be able to save your username and password so that you do not have to provide them at each visit.
We invite you to consult our cookie management policy to help you better understand the use we make of it.
The data you have sent us will be processed:
1 / By the employees of Jean-Paul Hévin for the purpose of executing the contract: people in charge of managing the website, order picker, customer service, quality department, store staff in the case of withdrawals in the shop, accounting department
2 / By external service providers: support and maintenance management, webmastering, sending newsletters or e-mails, payment management.
The shelf life of the data varies depending on the type of data. For more information on the shelf life, contact us at email@example.com.
Your data is stored on secure servers and protected by firewalls and antivirus.
Jean-Paul Hévin agrees not to assign or sell any personal information about you and to use it only for the intended purposes.
Jean-Paul Hévin undertakes to take all necessary precautions to preserve the security of data, in particular to prevent them from being distorted, damaged or unauthorized third parties having access to them.